COMPANY DETAILS
shop.bymaik.com is the official online store for MAIK. shop.bymaik.com is operated under the laws of Denmark by the parent company MAIK I/S (hereafter “we”). MAIK I/S is a Danish company formed in 2010 with the registered address:
MAIK I/S
Oehlenschlægersgade 12
DK-1663 Copenhagen V
Denmark
Telephone: +45 28 49 93 00
E-mail: highfive@bymaik.com
Website: http://bymaik.com
Webshop: http://shop.bymaik.com
Company No: 28 91 41 56
MAIK TERMS & CONDITIONS
Please read these terms and conditions (http://bymaik.com/terms-and-conditions/) carefully before using shop.bymaik.com (the “Website”). By using and shopping on our Website, you agree to accept the terms and conditions described below. As the terms and conditions may be updated from time to time (for example to reflect changes in relevant laws and regulatory requirements), we recommend that you check this page regularly to take notice of any changes we may have made in the terms and conditions.
ORDERING
The online store is open 24 hours a day.
In order to shop at shop.bymaik.com you must be at least 18 years of age and possess a valid credit card accepted by us. If you have not yet turned 18 years of age, you must also have the legal right to enter into the agreement.
You have the right to inform us of your withdrawal of the purchase, without penalty and without justification, within 14 days as of the day following the delivery of the product.
At the moment we can only fulfill your order if the delivery address is a home or office address in one of the countries listed under “We ship to”. Therefore, our site is only intended to be used by people resident in those listed countries. We do not ship to P.O. boxes.
We may decline an offer or cancel a purchase in any of the following situations, without being liable for any damages or costs. We will notify you by email in advance of any such action, to try and resolve the issue and will return any applicable payments made to us without deduction:
- Your payment information is incorrect or not verifiable
- Your order may have been placed for fraudulent purposes, or in connection with a criminal offense or other unlawful activity
- There was an unintentional error on the Website; e.g. a payment error etc.
- We have reason to believe you are a minor under the age of 18;
- You are not a resident of one of the countries listed under “We ship to” or we could not deliver to the address provided by you
By placing an order on our Website, you are making an offer to us to purchase the products you have selected on these terms and conditions. We may or may not accept your offer at our discretion.
We can only accept offers that are made through our Website. We cannot accept orders made by e-mail, letters or fax.
AT WHAT POINT IN THE ORDERING PROCESS ARE YOU BOUND BY YOUR ORDER?
The moment you click “Complete my purchase” and the receipt is displayed on your screen, you are bound by your offer, however, please see “Returns, Cancellations and Complaints”.
The email receipt you receive is an automated acknowledgement that means we have received your submitted offer. However, the acknowledgement does not mean that we have accepted your offer, and we reserve an explicit right to decline your offer after you have received the automatic acknowledgement.
If we accept your offer, you will receive an e-mail from us confirming that we have accepted your order (order confirmation). The contract between you and us will be effective from the time that the order confirmation is sent.
If you made an error when placing your order, please contact us, an we will be happy to assist you. However, please always make sure to review your offer before placing it. Before submitting, you have the possibility yourself to edit any information you have entered, such as the shipping or billing address or credit card information, or change or delete items in your shopping bag.
LANGUAGE OF THE CONTRACT
The language of the contract is English.
ACCESS TO THE AGREEMENT
We store all contracts made, including your offer and the order confirmation, and we recommend that you file these too, as subsequently the documents will not be accessible. However, please see “Track your order and view history”.
FRAUD SCREENING
In order to protect our customers and maintain the security of shopping online, we may run verification checks on the data you submit when you place an offer. These checks may include address and payment verification and screening your offer to prevent fraud.
We accept the following payment methods:
- VISA
- American Express
- MasterCard
- Solo/Maestro (UK only)
- JCB
- Paypal
Please note that we cannot accept any payment methods not specified above. If you try to pay by any other methods, we will not be liable for your loss of payment or any other damages caused by your action.
CREDIT CARD VERIFICATION NUMBER
To maintain your own security and prevent fraud, you will be asked to enter your Card Verification Number (CVV) when paying with credit card. You can find the 3 digit number on the back of your credit card. It generally appears to the right of your credit card number.
PAYMENT PROCESSING
When your order and your data have been verified and your ordered products leave our stock for shipping, the payment will be deducted from your account.
Please note that your billing address must be entered exactly as it appears on your bank statement.
PRICES & VAT
All prices on products, shipping charges and other services include value added tax (VAT).
The shipping charge is added per order. The shipping charge is calculated for your specific country. We will always inform you of the total price, including all taxes, VAT and other costs such as fees and possible delivery costs.
The prices displayed on the Website are those that apply at the time of purchase. The prices may be subject to change without notice, but changes will not affect orders which we have accepted. We attempt to avoid information errors, but please note that pricing errors, spelling errors and other errors or mistakes can occur from time to time. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.
CURRENCY
All displayed prices are quoted and charged in Euro (EUR) regardless of country of delivery.
ORDER SECURITY
We utilise Security Socket Layer (SSL) technology, one of the most secure systems for ordering online that allows encryption of your information, such as your name and address, and critical personal information, such as credit card information. Your information will be encrypted from the moment you enter it, and your personal information will not be saved on a public server. That means that information passed between you and our Website cannot be read in the event someone else intercepts it. The SSL technology provides an authentication that assures your browser that your data is being sent to the correct secure computer server; an encryption that encodes all data, so only the secure server is able to read it; and a data integrity that checks that the transferred data has not been altered.
SHIPPING & DELIVERY
WE SHIP TO:
We ship worldwide using Post Danmark and partners.
Once your order has been shipped, we will provide you with a tracking code, that allows you to track your order.
DELIVERY TERMS
Orders will be delivered Monday through Friday to the shipping address submitted when you placed your order. Please note, that we only ship to home or office addresses – not to P.O. boxes.
SPLIT DELIVERY
If your order consists of several items we reserve the right to split the delivery. This can happen if certain items are delayed or unavailable at the time of ordering. In the event of split delivery, you will be notified by an advice note which is included in the first delivery. You will not be charged for any additional shipping costs.
PRODUCT INSPECTION
Please note that you bear the risk for the products you have ordered when the delivery is completed. If the packaging appears to be damaged, please do not accept the shipment.
Without prejudice to your statutory rights and remedies you have the responsibility of inspecting your products for any faults and, in the event, giving us notice of any complaints. In the case of defective products or nonconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all shipping cost when we have handled your return. You also have the right to keep the defective product and ask for a reduction of the price.
DELIVERY TIMES
Your ordered products will be delivered from Monday through Friday, and the exact delivery time depends on the country of delivery. At the moment, we only offer standard delivery.
An order that has been submitted on a Danish public holiday will be processed the next working day following the public holiday.
RETURNS, CANCELLATIONS AND COMPLAINTS
CANCELLING ORDERS BEFORE DELIVERY
If you wish to cancel an order before delivery, please contact us using the contact information found on http://bymaik.com/location/ and we will do our best to fulfill your request. However, we cannot promise that we will be able to cancel the delivery if you have already received an e-mail confirmation stating that your order has already been shipped. In such an event, please see “Returning orders after delivery”.
CANCELLING AND RETURNING ORDERS AFTER DELIVERY
Are you not completely satisfied with your purchase, you have the option of cancelling your order within 14 calendar days after you have received them, provided that:
- the products are unused and in original packaging
- the products are in the same state and quantity in which you received them.
THE RIGHT OF WITHDRAWAL
If you are a private individual and not purchasing products on behalf of a business, you may cancel/withdraw your order at any time by informing us (please see the contact details below) thereof within 14 days from the day after you receive the products. In this case, you will receive a refund of the price paid for the products. Please see “Refund information”.
THE RIGHT OF WITHDRAWAL PERIOD
The 14 days time-limit is calculated from the day you receive the product or the first delivery.
We will provide you with information about the right to withdraw and about the product. The right to withdraw is in force when you have entered into the agreement and we have provided you with the above-mentioned information in writing (e.g. on paper or by e-mail). If the information is imperfect, the period for withdrawal expires at the latest 3 months from the day you received the product. If, however, the information is rectified during this period, you have a right of withdrawal during the 14-day period from the date you received the rectified information.
Provided that you also received the mentioned information, your right of withdrawal will expire 14 days after the day of receipt. If the time-limit expires on a, Saturday, a Sunday, or a holiday in your country, you may wait till the following working day.
HOW DO YOU EXERCISE YOUR RIGHT OF WITHDRAWAL?
Before the expiry of the 14-days withdrawal period, you must inform us of the withdrawal with a notice sent on paper or another durable medium to which the recipient has access, e.g. by sending us an email. In addition, you must return or give back the product to us within a reasonable time from sending the notice, but no later than before the expiry of the 14-day period.
You can also exercise your right of withdrawal if, before the expiry of the 14-day period, you hand over the product to the postal services or another operator who has taken on the task of forwarding the product to us.
You can also exercise your right of withdrawal if, before the expiry of the 14-day period, you come to our store (see http://bymaik.com/location/) and hand over the product to us.
You may also exercise your right of withdrawal by abstaining from receiving the product or by abstaining from collecting it at the post office etc.
You will be reimbursed with the purchase price and shipping costs. The return costs (shipping or similar) will, however, not be reimbursed to you.
If, by agreement, we have delivered a replacement product because the product in general could not be delivered, the cost of returning the product falls on us.
RETURNING DEFECTIVE PRODUCTS
When we ship your products, we do our best to make sure that the products are top quality and in perfect condition. In the case of defective products or nonconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all shipping cost when we have handled your return. You may also choose to keep the product and ask for a price reduction. Please note that products that are damaged as a result of your own use and tear are not considered to be faulty.
The claim shall be made when you discover the defect. Any notice given within a period of two months after you discovered the defect is deemed a timely notice, but in certain cases a longer period may apply under applicable law. Please contact us directly and we will arrange for a replacement product who will arrange for the product to be collected by our courier. If you wish to place another order, we will be happy to assist you.
Please note that any such claim requires that you have not used the products inappropriately and that the product is not defective due to your conduct.
INCORRECT ITEMS
Occasionally the wrong item may get sent out. If this has happened to you, we sincerely apologize. Please contact us and we will re-order the correct item for you and arrange for the incorrect product to be shipped back to us.
REFUND INFORMATION
After we receive and process your order you will be issued with the appropriate refund. Please allow 2-3 weeks for the refund to be credited to your account. We aim to process a refund within 3 days of receiving your parcel, and send you an e-mail to let you know we have received and processed it. After you have received the e-mail, please allow another 5-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you have. Unfortunately this delay is outside of our control. You can expect a refund in the same form of payment originally used for purchase. In the event that we are unable to refund your credit card we will contact you to arrange an alternative means of refunding your order.
CONTACT US
Do you have any questions, comments or complains related to your purchase please contact us by visiting this site: http://bymaik.com/location/
OTHER CONDITIONS
AVAILABILITY & OFFER VALIDITY
We strive to have all offered items in stock. In the event that ordered items are out of stock, we reserve the right not to accept your offer. You will be informed by e-mail and any payments will be refunded if the payment was already processed.
The prices and offers displayed on the Website are valid at the time they occur, unless other specific terms are stated on the Website. Pricing errors, spelling errors and other errors or mistakes can occur. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.
COPYRIGHT & TRADEMARKS
All contents included on the Website, such as, but not limited to, design, text, graphics, logos, video and audio clips, images, button icons and the compilation thereof, software compilations, source coding and software, are the property of MAIK I/S. The contents are protected by Danish and international copyright laws. MAIK I/S own the copyright to the above mentioned. The contents of the Website may only be copied for your own private use. Any other use of the information and material on the Website, such as reproduction, modification, distribution, transmission, republication, display or performance is strictly prohibited. You may therefore not – besides your own private use – copy, display, download, distribute, alter, modify, reproduce, republish or rephrase information, text, documents or other material from the Website or any other part of the Website without the explicit consent from MAIK I/S. Brand names, product names, logos and titles that appear on the Website are trademarks or trade names and are property of MAIK I/S. Any reproduction of such trademarks or trade names constitutes an infringement of the owner’s rights and is strictly prohibited, unless it is for your own private use.
DISCLAIMER OF LIABILITY
We are only liable for damages when such damages result from our breach of contractual obligations towards you, or in the event our liability follows from applicable statutory law.
If any activities on shop.bymaik.com have caused you damage, we shall only be liable for damage to the MAIK products, reasonable and verifiable costs incurred by you to find out the cause and amount of damages as a result of our breach of contract or liability under applicable statutory law; and reasonable and verifiable cost to prevent and diminish such damages.
We shall not be liable for any damages incurred by a third party resulting from use of our products. Neither shall we be liable for your improper use of any of our products. To the fullest extent permitted by law, we shall not be liable for any damages resulting from incorrect information on the Website.
The limitations mentioned above shall not apply in the event you suffer damages resulting from our gross negligence or willful misconduct.
We guard and respect our customers’ personal data and safety, although we cannot totally guarantee the security of information and payments transmitted online. To the fullest extent permitted by law, we shall not be liable for damages suffered as a result of the use of electronic means of interactions, such as, but not limited to, damages resulting from errors or delays in delivery of communication, interception or manipulation by third parties or by computer programs and transmission of viruses.
INFORMATION ON THE WEBSITE
We make a great effort to avoid errors on the Website, but information, text, images, graphics, video and audio clips and other website services may temporarily contain errors, be incomplete or incorrect. In such events – to the fullest extent permitted by law – we cannot be held liable for damages resulting hereof, unless such damage is the result of our gross negligence or willful misconduct.
LINKS
We shall not be liable for any use of or any content of internet sites that this Website provides links to. Neither shall we be liable for use or content of any websites from which are linked to this Website.
APPLICABLE LAW
Without limiting your rights as a consumer under the laws of your country, these terms and conditions as well as all disputes or claims arising hereof and of using or shopping on the Website shall be governed by the laws of Denmark.
OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We reserve the right to revise and amend these terms and conditions from time to time.
Your order will be subject to the policies and terms and conditions in force at the time when you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you). If we change these policies or these terms and conditions after you have placed your offer, but before we send you the order confirmation, we will notify you of this. If you do not inform us that you can accept these new policies or these terms and conditions within seven working days, we will cancel your offer and notify you by e-mail.
